Terms and Conditions

1. The entity operating the B2B platform available at excellentpro.app, hereinafter referred to as the "Platform", is Gurgul Investment sp. z o.o., ul. Polna 3, 44-285 Kobyla, NIP: 6392018818, REGON: 384767161, KRS: 0000812023, hereinafter referred to as the "Seller" or the "Owner".
2. The Seller may be contacted via:
   • electronic mail (general enquiries): kontakt@excellentpro.app
   • electronic mail (complaints): reklamacje@excellentpro.app
   • the contact form available on the Platform
   • email (technical matters and abuse reports): info@excellentpro.app
3. These Terms and Conditions set out the rights and obligations of Customers and of the Seller as the entity managing and operating the Platform.
4. The Platform is a closed B2B system: it allows wholesale orders to be placed exclusively by businesses to which the Seller has granted access following verification. The Platform is not an online shop and does not conduct retail sales to consumers.
5. These Terms and Conditions are available in Polish and English. The Polish version is binding.
6. Customers are obliged to respect economic copyright as well as the rights arising from the registration of inventions, patents, trade marks, utility models and industrial designs.
7. The Seller undertakes to process securely the personal data of the persons representing Customers for the purposes described in the Privacy Policy, in particular for the proper performance of the distance sales contract, to the extent required by law and within the Seller's legitimate interests (Platform security, commercial support of Customers, statistics). The full catalogue of purposes, legal bases and recipients is set out in the Privacy Policy.

1. The Platform conducts sales exclusively within the B2B relationship (entrepreneur-to-entrepreneur). Purchases on the Platform are of a professional nature and are directly connected with the business activity conducted by the Customer.
2. The Customer declares that they make purchases in direct connection with their business activity and that the purchase is of a professional nature for them.
3. Exclusion of consumer rights: Sales conducted through the Platform are not subject to the provisions of the Consumer Rights Act of 30 May 2014 concerning contracts concluded with consumers. In particular, the Customer is not entitled to the 14-day right of withdrawal from the contract provided for consumers.
4. Sole traders: Pursuant to Article 7aa of the Consumer Rights Act and Articles 385⁵ and 556⁴ of the Civil Code, a natural person conducting business activity benefits from protection similar to that afforded to consumers where the contract is not of a professional nature for them. The products offered on the Platform are professional nail styling products sold in wholesale quantities. By placing an order the Customer declares that the purchase is of a professional nature for them, arising from the subject matter of their business activity (in particular as disclosed in CEIDG).
5. Purchase prices presented to logged-in Customers are net prices and require the addition of VAT in accordance with the applicable regulations. Next to the net price the Platform may display, for information only, the corresponding gross amount and a suggested retail price (gross), which is not the Customer's purchase price. Settlements are made in Polish zloty (PLN); choosing euro in the Customer Account only changes how prices are presented, unless the Seller agrees EUR settlement with the Customer individually.

1. In order to use the Platform, the Customer should have:
   • a device with access to the Internet
   • an up-to-date web browser (Chrome, Firefox, Safari, Edge)
   • an active email address
   • JavaScript and cookies enabled
2. The Platform uses strictly necessary cookies and browser storage for its operation (login session, basket, language, price display currency, remembering your choice in the banner) and - only with the User’s consent - analytics cookies. The Seller does not use marketing or profiling cookies. A detailed list, together with information on storage periods, can be found in the Cookies Policy.
3. Disabling cookies may prevent the Platform from functioning correctly (in particular logging in and placing orders).
4. The Platform is available over the encrypted HTTPS protocol.

1. Placing orders and access to wholesale prices require the registration of a Customer Account and its activation by the Seller. The Seller grants access to selected businesses and may refuse to activate an Account without giving reasons.
2. During the registration process, the Customer provides: the full company name as recorded in CEIDG (the Central Register and Information on Economic Activity) or the KRS (the National Court Register), the NIP number, the registered office address, the first name and surname of the person representing the Customer, contact details (email address, telephone number), the preferred language and price display currency, and an Account password. The REGON number may be added later in the Account settings.
3. Verification of entrepreneur status: The Seller verifies the data provided by the Customer, in particular the NIP number, in public registers (CEIDG, the KRS, the VAT taxpayers' White List). Registration may be rejected in the event of a negative verification, the absence of active status or the provision of false data.
4. The Account is activated following a positive verification by the Seller. The verification time is a maximum of 3 business days.
5. The Customer is obliged to provide true and up-to-date data and to update it in the event of any change.
6. The Account password is individual and confidential. The Customer may not disclose the password to third parties.
7. In the event of loss of the password, the Customer may use the password reset function available on the Platform.
8. A registered and activated Customer is able to: place orders (including from a list, a CSV file, a photograph or the quick-order table), access their order history together with the history of order statuses, save purchase sets (saved carts), receive individual wholesale prices, change their company data and password, and enable two-factor authentication (2FA).
9. Setting up an Account is free of charge.
10. The Seller reserves the right to suspend or delete a Customer Account in the event of a breach of these Terms and Conditions, the provision of false data, unlawful actions, or a lack of activity for a period exceeding 24 months.
11. Termination of the Account agreement: The Customer may close their Account at any time by sending a closure request from the email address assigned to the Account to kontakt@excellentpro.app. Within 14 days the Seller permanently blocks access to the Account (deactivation) and deletes the login data and the Account data that is not subject to a retention obligation (including the cart, saved carts and preferences). Data relating to placed orders and accounting documents is retained after the Account is closed for the period required by law, in accordance with the Privacy Policy; where orders are linked to the Account, the data identifying the person representing the Customer is limited during that period to what is necessary for that documentation.

1. The Platform is available 24 hours a day, 7 days a week, except during maintenance periods.
2. The presentation of products on the Platform does not constitute a commercial offer within the meaning of the Civil Code, but rather an invitation to conclude a contract.
3. The order placement process:
   1. The Customer selects products by adding them to the basket
   2. The Customer verifies the contents of the basket, the quantities and the prices, and may add notes to the order
   3. The Customer accepts the Terms and Conditions and confirms the order with an obligation to pay by ticking the declaration in the basket
   4. The Customer submits the order using the order button
   5. The Customer receives an email confirming that the order has been received for verification
4. Minimum order quantities: The Seller reserves the right to set minimum purchase quantities for individual products or groups of products.
5. Order verification: The order placed is verified by the Seller for product availability, quantities and prices. The Seller may propose an adjustment of quantities or prices (e.g. where goods are unavailable, the price list has changed, or individual arrangements apply). The order placed by the Customer constitutes an offer to purchase and is not yet a sales contract.
6. Pro-forma invoice: Following verification, the Seller sends the Customer a pro-forma invoice with the final list of items, quantities, prices and delivery cost. The pro-forma invoice constitutes the Seller's offer and is not an accounting document.
7. The sales contract is concluded at the moment the full amount indicated on the pro-forma invoice is credited to the Seller's bank account. Payment constitutes the Customer's acceptance of the pro-forma invoice, including any adjustments. Failure to pay within the period indicated on the pro-forma invoice means that no contract has been concluded and the order may be cancelled.
8. Fulfilment: The Seller begins picking and dispatching the order once payment has been credited. The full history of order statuses is available in the Customer Account on the Platform; at key stages (in particular when the pro-forma invoice is sent and when payment is credited) the Customer is additionally notified by email.
9. Individual prices: The Seller may apply individual price lists for particular Customers.
10. Order cancellation: The Seller reserves the right to cancel an order in the event of product unavailability, a pricing error, the impossibility of carrying out delivery, non-payment within the deadline, or suspected abuse. The Customer may cancel an order until the pro-forma invoice is paid by informing the Seller by email.

1. The standard form of payment is prepayment by bank transfer on the basis of the pro-forma invoice sent by the Seller. The transfer details (account number, amount, reference) are given on the pro-forma invoice.
2. Deferred payment terms may be granted to regular Customers on the basis of individual arrangements with the Seller. In that case the sales contract is concluded when the Seller confirms acceptance of the order for fulfilment, and the payment deadline is stated on the VAT invoice.
3. The Customer is obliged to provide true and complete data for the VAT invoice.
4. The VAT invoice is issued after the order has been fulfilled (goods released), in electronic form, and sent to the Customer's email address. The Customer agrees to receive invoices in electronic form.
5. Payment terms: The pro-forma invoice is payable within the period indicated on it. Under deferred payment terms the standard term is 7 days from the date the VAT invoice is issued, unless individual arrangements provide otherwise.
6. Late payment: In the event of a delay, the Seller reserves the right to charge statutory interest, suspend deliveries, suspend the Account or pursue the amounts due through the courts.

1. Deliveries are carried out via courier companies within Poland and other countries.
2. The delivery time is up to 7 business days from the moment the payment is credited (under deferred payment terms: from confirmation of acceptance of the order for fulfilment).
3. Deliveries are carried out on business days, from Monday to Friday.
4. Special orders (goods sourced to order, packaging services, products with individual branding) have individually agreed fulfilment times.
5. Risk: The Seller bears the risk of accidental loss of or damage to the goods until they are handed over to the carrier.
6. Parcel inspection: The Customer is obliged to check the condition of the parcel on receipt. In the event of damage, the Customer should draw up a damage report in the presence of the courier.
7. Delivery costs are indicated on the pro-forma invoice before the contract is concluded. Free delivery terms are agreed individually.

1. Exclusion of the consumer statutory warranty: Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under the statutory warranty for defects for physical and legal defects of the item sold is excluded in relations with Customers who are entrepreneurs, save for situations in which the defect was fraudulently concealed.
2. Manufacturer's warranty: A manufacturer's warranty is granted for selected products on the basis of a separate warranty document.
3. Quality complaints: In the event of manufacturing defects, non-conformity with the order or transport damage, the Customer may submit a complaint by contacting the Seller at reklamacje@excellentpro.app.
4. Notification deadline: Complaints concerning visible defects must be submitted no later than 7 days after receipt of the parcel. Complaints concerning hidden defects - immediately upon their discovery.
5. Complaint notification should contain: the Customer's details and the order number, a description of the defect, photographic documentation and the Customer's request.
6. Processing time: The Seller processes complaints within 14 days of receiving a complete notification.

1. The Data Controller of the personal data of the persons representing Customers is Gurgul Investment sp. z o.o.
2. Detailed information on the processing of personal data is contained in the Privacy Policy, which forms an integral part of these Terms and Conditions.
3. Legal bases for data processing:
   • Article 6(1)(b) of the GDPR - performance of the sales contract
   • Article 6(1)(c) of the GDPR - compliance with legal obligations
   • Article 6(1)(f) of the GDPR - the legitimate interests of the Data Controller
4. Rights of data subjects: the right of access to data, rectification, erasure, restriction of processing, data portability, objection, and the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO).
5. Automated decision-making: The Platform does not employ automated decision-making producing legal effects concerning Customers, including profiling within the meaning of Article 22 of the GDPR.

The Platform does not allow Customers to publish content, so the obligations of intermediary service providers under Regulation (EU) 2022/2065 (DSA) apply to it only to a limited extent. The Seller maintains a contact point for reports.

1. Prohibited actions: The Customer undertakes not to engage in unlawful actions, in particular: not to provide false data, not to grant third parties access to the Account, not to attempt to breach security, not to post illegal content, and not to use the Platform contrary to its intended purpose.
2. Contact point for reports of abuse and unlawful content: info@excellentpro.app. Reports are processed within 14 days.
3. Content moderation: The Platform in its current form does not allow content to be published by Customers.
4. Seller's liability: The Seller makes every effort to ensure that the Platform operates correctly. The Seller is not liable for interruptions caused by force majeure, hacking attacks or failures of external infrastructure, nor for damage resulting from improper use of the Platform by the Customer.
5. Limitation of liability: In B2B relationships, the Seller's liability is limited to the value of the order, excluding lost profits, unless the damage was caused intentionally.

1. All content published on the Platform, including product descriptions, photographs, graphics, logos and the page layout, is protected by copyright and constitutes the property of the Seller or has been used with the consent of the rights holders.
2. The Customer may not copy, modify, distribute or use the content from the Platform for commercial purposes without the Seller's prior written consent.
3. "Excellent PRO" is a registered trade mark belonging to the Seller. The designation "SG Nails" is the Seller's trade designation protected under unfair competition law. Their use without the Seller's consent is prohibited.

1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular: changes in the law, changes to the offering, the introduction of new functionalities, or security considerations.
2. The Seller notifies Customers of any changes at least 14 days in advance by publishing the new version on the Platform and sending information to the email address assigned to the Account.
3. A Customer who does not accept the changes may, within 14 days, cease using the Platform.
4. Changes to these Terms and Conditions do not affect the acquired rights of Customers.
5. Archiving: The Seller archives previous versions of these Terms and Conditions and makes them available on request.

1. Version 1.2 of these Terms and Conditions comes into force on 23 September 2026 and replaces version 1.1, which applied from 3 September 2026 (version 1.0 applied from the launch of the Platform).
2. These Terms and Conditions are available at excellentpro.app/en/terms in a form enabling them to be downloaded, saved and printed.
3. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular: the Civil Code, the Act on Providing Services by Electronic Means, the Electronic Communications Law, the GDPR, the AI Act, and the Act on the Tax on Goods and Services.
4. Jurisdiction: Disputes shall be resolved by the common court with territorial jurisdiction over the Seller's registered office.
5. Governing law: Contracts concluded on the Platform are governed by Polish law.
6. Severability clause: Should any of the provisions of these Terms and Conditions prove to be invalid, the remaining provisions shall remain in force.
7. These Terms and Conditions are drawn up in the Polish language. In the event of translation into other languages, the Polish version shall remain binding.